dk111 Privacy Policy

This Privacy Policy ("Policy") describes how dk111 ("we", "our", or "us") collects, uses, stores, and protects the personal data of individuals ("you" or "the player") who access or use the dk111 website, mobile platform, games, betting services, and any related services (collectively, "the Platform").

dk111 is committed to handling your personal data responsibly, transparently, and in accordance with applicable data protection law. By registering an account or using the dk111 Platform, you acknowledge that you have read and understood this Policy and consent to the processing of your personal data as described herein.

We may update this Policy from time to time to reflect changes in our practices, technology, regulatory requirements, or other operational factors. The date on which this Policy was last revised is shown at the top of this page. We will notify registered players of any material changes by email or via a prominent notice on the Platform prior to the changes taking effect.

dk111 collects the following categories of personal data, depending on how you interact with the Platform:

We do not knowingly collect sensitive personal data such as racial or ethnic origin, political opinions, religious beliefs, or health information beyond what is strictly necessary for responsible gaming obligations (e.g., self-exclusion records).

dk111 collects personal data through the following means:

• Directly from you — when you register an account, complete identity verification, make a deposit or withdrawal, contact support, or update your account settings.
• Automatically — through server logs, cookies, and similar technologies when you browse or use the Platform. This includes technical and usage data as described in Section 2.
• From third parties — from identity verification providers, payment processors, fraud detection services, and regulatory databases where we are required to verify your identity or assess risk.
• From publicly available sources — such as sanctions lists, politically exposed persons (PEP) databases, and adverse media sources, as required by our anti-money laundering (AML) obligations.

All data collection activities are conducted in accordance with applicable law. Where we rely on your consent as the legal basis for processing, you are always free to withdraw that consent, though doing so may affect your ability to use certain features of the Platform.

dk111 processes your personal data for the following purposes, each supported by a lawful basis:

• Account registration and management — to create, verify, and administer your dk111 player account. Lawful basis: performance of a contract.
• Identity and age verification — to confirm that you meet the 21+ age requirement and to comply with Know Your Customer (KYC) obligations. Lawful basis: legal obligation.
• Processing transactions — to handle deposits and withdrawals in PKR through your chosen payment method. Lawful basis: performance of a contract.
• Fraud prevention and security — to detect and prevent fraudulent activity, money laundering, and other criminal conduct. Lawful basis: legal obligation and legitimate interests.
• Responsible gaming compliance — to monitor gaming behaviour, enforce responsible gaming limits, and manage self-exclusion requests. Lawful basis: legal obligation and legitimate interests.
• Customer support — to respond to enquiries, complaints, and support requests submitted via Live Chat or email. Lawful basis: performance of a contract.
• Platform improvement — to analyse usage patterns and improve the functionality, performance, and content of the dk111 Platform. Lawful basis: legitimate interests.
• Marketing communications — to send you promotional offers, bonuses, and news about dk111 (only where you have given explicit consent). Lawful basis: consent.
• Regulatory reporting — to fulfil our obligations to regulatory authorities, including filing suspicious activity reports where required by law. Lawful basis: legal obligation.

dk111 does not sell, rent, or trade your personal data to any third party for commercial purposes. We share your data only in the following limited circumstances:

• Payment processors — JazzCash, EasyPaisa, HBL, UBL, Meezan Bank, and other payment service providers require certain transaction and identity data to process your deposits and withdrawals securely.
• Identity verification providers — third-party KYC and age verification services receive copies of identity documents and related data solely to verify your eligibility to use the Platform.
• Game providers — certified third-party casino game suppliers may receive anonymised session and wagering data to resolve disputes, verify game outcomes, or maintain game integrity. No personally identifiable information is shared with game providers beyond what is contractually required.
• Fraud prevention and AML services — we share necessary data with fraud detection and anti-money laundering screening providers to protect the Platform and comply with legal obligations.
• Regulatory and law enforcement authorities — where required by law, court order, or regulatory direction, we will disclose personal data to the relevant authority. We will notify you of such disclosure where legally permitted to do so.
• Professional advisers — lawyers, auditors, and accountants acting as service providers may access personal data on a need-to-know basis and are bound by strict confidentiality obligations.

All third-party service providers who process personal data on behalf of dk111 are required to do so under written data processing agreements that obligate them to protect your data to a standard no less stringent than our own. We do not permit our service providers to use your data for their own purposes.

dk111 retains personal data for as long as is necessary to fulfil the purposes for which it was collected, or as required by applicable law. The following general retention periods apply:

• Account and identity data — retained for the duration of your active account plus a minimum of five (5) years following account closure, to satisfy anti-money laundering and regulatory record-keeping requirements.
• Transaction and financial records — retained for a minimum of five (5) years from the date of each transaction, in accordance with financial record-keeping obligations.
• KYC verification documents — retained for the duration of your account plus five (5) years following account closure.
• Support communications — retained for three (3) years from the date of the last communication, to support dispute resolution.
• Marketing consent records — retained for three (3) years from the date consent was given or last renewed.
• Technical and usage logs — retained for up to twelve (12) months, after which they are anonymised or deleted.

Where personal data is no longer required for any lawful purpose, dk111 will securely delete or anonymise it. Data that has been anonymised is no longer personal data and may be retained indefinitely for analytical purposes.

dk111 implements a comprehensive suite of technical and organisational security measures to protect your personal data against unauthorised access, accidental loss, destruction, or disclosure. These measures include:

• 256-bit SSL/TLS encryption on all data transmitted between your device and our servers.
• Encrypted data storage for sensitive personal and financial data at rest.
• Role-based access controls ensuring that dk111 staff can only access personal data necessary for their specific job function.
• Multi-factor authentication for all internal systems that store or process player data.
• Regular security audits and penetration testing by independent third-party security specialists.
• Segregated network architecture to isolate sensitive systems from general operational infrastructure.
• Incident response procedures to detect, contain, and report data security incidents in accordance with applicable law.

While dk111 takes every reasonable precaution to protect your data, no system is entirely immune to security risks. In the event of a data breach that is likely to result in a risk to your rights and freedoms, dk111 will notify affected players and relevant authorities without undue delay and in accordance with applicable notification obligations.

dk111 uses cookies and similar tracking technologies (such as local storage and session tokens) to operate the Platform, remember your preferences, and improve your experience. The following categories of cookies are used:

dk111 does not use third-party advertising cookies or cookies that track your behaviour across external websites. You may manage or disable non-essential cookies through your browser settings, though doing so may affect the functionality of certain Platform features. Strictly necessary and security cookies cannot be disabled without preventing normal Platform operation.

Subject to applicable data protection law and our legal retention obligations, you have the following rights in relation to your personal data held by dk111:

• Right of access — you may request a copy of the personal data we hold about you at any time.
• Right to rectification — you may request that inaccurate or incomplete personal data be corrected. You can update most account details directly in your account settings.
• Right to erasure — you may request deletion of your personal data where it is no longer necessary for the purposes for which it was collected, subject to our legal retention obligations (particularly under AML and regulatory record-keeping requirements).
• Right to restrict processing — you may request that we limit the way we process your data in certain circumstances, for example while a rectification request is being assessed.
• Right to data portability — where processing is based on consent or contract, you may request that we provide your data in a structured, commonly used, machine-readable format.
• Right to withdraw consent — where processing is based on consent (such as marketing communications), you may withdraw that consent at any time without affecting the lawfulness of processing carried out prior to withdrawal.
• Right to object — you may object to processing carried out on the basis of legitimate interests where you believe your rights and freedoms override those interests.

To exercise any of the above rights, please contact our support team via Live Chat or by emailing [email protected]. We will respond to all verified requests within thirty (30) days. In complex cases, this period may be extended by a further sixty (60) days, and you will be informed of any extension within the initial thirty-day period.

Please note that certain rights may be limited where compliance would conflict with our legal obligations — for example, we cannot delete transaction records that we are required by law to retain for anti-money laundering purposes.

The dk111 Platform is strictly intended for individuals aged 21 years and above. dk111 does not knowingly collect personal data from persons under the age of 21. Age verification is a mandatory step in the account registration and KYC process.

Where dk111 discovers or has reasonable grounds to suspect that a registered user is under 21 years of age, we will immediately suspend the account, investigate the matter, withhold any funds pending the outcome of the investigation, and report the matter to the relevant regulatory authority where required by law.

Parents and guardians are encouraged to use parental control software to prevent minors from accessing online gambling platforms. If you believe that a minor in your household has registered on dk111, please contact our support team via Live Chat immediately so we can take appropriate action.

dk111 operates globally and may, in certain circumstances, transfer your personal data to countries or territories outside Pakistan. This may occur, for example, when using cloud infrastructure providers, identity verification services, or game providers located in other jurisdictions.

Where such transfers take place, dk111 ensures that appropriate safeguards are in place to protect your data to a standard equivalent to that applied within Pakistan. These safeguards may include contractual data protection clauses with the receiving party, adequacy decisions, or other legally recognised transfer mechanisms.

By using the dk111 Platform, you acknowledge that your personal data may be transferred to, stored, and processed in countries outside Pakistan. dk111 will not transfer your data to a jurisdiction that does not offer an adequate level of data protection without first implementing the required safeguards.

dk111 reserves the right to amend this Privacy Policy at any time. Where amendments are material — meaning they significantly affect your rights or the way we process your data — we will notify registered players by email or by displaying a prominent notice on the Platform before the changes take effect.

Non-material amendments, such as clarifications in wording or corrections of typographical errors, may take effect immediately upon publication without individual notification. The "Last Updated" date at the top of this page will always reflect the most recent revision.

We encourage you to review this Policy periodically to stay informed about how dk111 protects your personal data. Your continued use of the Platform after any amendment constitutes your acceptance of the revised Policy.

If you have any questions, concerns, or requests relating to this Privacy Policy or the way dk111 handles your personal data, please contact us through the following channels:

• Live Chat: Available 24/7 directly on the dk111 Platform — the quickest way to reach our data support team.
• Email: [email protected] — for formal data subject requests, please use the subject line "Data Privacy Request" and include your registered account username and a clear description of your request. We aim to acknowledge all requests within 48 hours and resolve them within 30 days.

For players in Karachi, Lahore, Islamabad, Faisalabad, Rawalpindi, or anywhere else across Pakistan — our support team is available around the clock to address your privacy concerns. We take data protection seriously and are committed to resolving all enquiries in a transparent and timely manner.

Where you believe dk111 has failed to address your data privacy concerns adequately, you may have the right to lodge a complaint with the relevant data protection authority in your jurisdiction.